Library
Explore actionable guides, step-by-step trainings, checklists, and case studies covering topics like leadership, operations, customer service, compliance, and marketing—all built to support your team and help your practice thrive.
Included 
10 Steps to a Phenomenal Patient Experience
This 13-minute video course will lay the foundation for building a thriving medical practice in the long-term.
Included 
How to Be the Staff Member Your Doctor Can’t Live Without
This 30-minute video will be your No. 1 guide to enhancing your staff’s effectiveness in the workplace, as it paves the way for employee success.
Included 
Empowering Wellness Fill Your Cup First
Insight Training Solutions and mental health coach Stephen Javaruski partner to bring you the Empowering Wellness Fill Your Cup First course.
Included 
Positive Power of Acronyms: Tools to Enhance Your Daily Work Activities
In this 6-part course, your staff will learn tools to create meaningful and lasting interactions with every patient and coworker.
Included 
How to Get Your Doctor on the News Now
In this 6-part course, your team will discover how to use public relations to get your doctor on the news as a featured expert. We’ll provide step-by-step instructions and discuss strategies for navigating the newsroom maze, timing your news event to win coverage, and how to stay on message when the news anchor plays hardball.
Included 
Strong Foundations Start with Why: The Building Blocks to a Successful Patient Experience
In this course, your team will discover their unique purpose for coming to work (called their “why”) and learn how each person’s “why” works together to build a successful patient experience.
Included 
Communication Across Generations
In this course, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.
Included 
Patient Experience: The New Approach to Customer Service
In this course, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.
10 Steps to a Phenomenal Patient Experience
This 13-minute video course will lay the foundation for building a thriving medical practice in the long-term.
How to Be the Staff Member Your Doctor Can’t Live Without
This 30-minute video will be your No. 1 guide to enhancing your staff’s effectiveness in the workplace, as it paves the way for employee success.
Empowering Wellness Fill Your Cup First
Insight Training Solutions and mental health coach Stephen Javaruski partner to bring you the Empowering Wellness Fill Your Cup First course.
Positive Power of Acronyms: Tools to Enhance Your Daily Work Activities
In this 6-part course, your staff will learn tools to create meaningful and lasting interactions with every patient and coworker.
How to Get Your Doctor on the News Now
In this 6-part course, your team will discover how to use public relations to get your doctor on the news as a featured expert. We’ll provide step-by-step instructions and discuss strategies for navigating the newsroom maze, timing your news event to win coverage, and how to stay on message when the news anchor plays hardball.
Strong Foundations Start with Why: The Building Blocks to a Successful Patient Experience
In this course, your team will discover their unique purpose for coming to work (called their “why”) and learn how each person’s “why” works together to build a successful patient experience.
Communication Across Generations
In this course, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.
Patient Experience: The New Approach to Customer Service
In this course, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.