Library
Explore actionable guides, step-by-step trainings, checklists, and case studies covering topics like leadership, operations, customer service, compliance, and marketing—all built to support your team and help your practice thrive.
Included
Positive Power of Acronyms: Tools to Enhance Your Daily Work Activities
In this 6-part course, your staff will learn tools to create meaningful and lasting interactions with every patient and coworker.
Included
How to Get Your Doctor on the News Now
In this 6-part course, your team will discover how to use public relations to get your doctor on the news as a featured expert. We’ll provide step-by-step instructions and discuss strategies for navigating the newsroom maze, timing your news event to win coverage, and how to stay on message when the news anchor plays hardball.
Included
Strong Foundations Start with Why: The Building Blocks to a Successful Patient Experience
In this course, your team will discover their unique purpose for coming to work (called their “why”) and learn how each person’s “why” works together to build a successful patient experience.
Included
Communication Across Generations
In this course, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.
Included
Patient Experience: The New Approach to Customer Service
In this course, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.
Positive Power of Acronyms: Tools to Enhance Your Daily Work Activities
In this 6-part course, your staff will learn tools to create meaningful and lasting interactions with every patient and coworker.
How to Get Your Doctor on the News Now
In this 6-part course, your team will discover how to use public relations to get your doctor on the news as a featured expert. We’ll provide step-by-step instructions and discuss strategies for navigating the newsroom maze, timing your news event to win coverage, and how to stay on message when the news anchor plays hardball.
Strong Foundations Start with Why: The Building Blocks to a Successful Patient Experience
In this course, your team will discover their unique purpose for coming to work (called their “why”) and learn how each person’s “why” works together to build a successful patient experience.
Communication Across Generations
In this course, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.
Patient Experience: The New Approach to Customer Service
In this course, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.